Return & Refund Policy for Ozziedigitalart.com

If you have any concerns regarding your order, feel free to reach out to us at [email protected]. Our team is here to promptly assist you and ensure your satisfaction within 30 days of delivery.

EXCHANGE POLICY

We do not offer exchanges due to customer selection errors. All order details—including sizes, designs, and quantities—are carefully confirmed when you place your order. This process ensures accuracy and relies on customers making informed decisions. Therefore, we do not accept exchange requests based on incorrect selections.

ORDER CANCELLATION

Cancellation Window:
Our products are custom-made to your specifications. If you wish to cancel or modify your order, please email us immediately after placing it. Cancellations can only be accommodated before production begins, usually within 2 to 12 hours depending on our production schedule.

Once production has started, cancellations are no longer possible. However, replacements may be considered on a case-by-case basis.

RETURN & REFUND POLICY

Return Eligibility Period:
You may request a return or refund within 30 days of delivery. After this period, the order is considered accepted, and refund requests will not be honored.

Eligible Return Cases

A full refund will be issued if:

  • The product arrives damaged or shattered

  • The product design, size, or material does not match your order

  • You receive the wrong product

  • The product differs from its description on our website

Conditions for Returns

Returned items must not:

  • Be worn or washed

  • Be altered or modified in any way

  • Be damaged unless it is our fault

  • Be missing original tags or packaging

  • Have minor flaws (e.g., extra thread) that can be easily fixed

Items must be returned in original condition and packaging.

REQUIRED DOCUMENTATION FOR RETURNS

To process a refund, please provide:

  • A copy of the shipping label or receipt

  • Proof of purchase

  • Photos of defective or incorrect items

  • Relevant email correspondence with our team

RETURN & REFUND PROCESS

  1. Email your refund request to [email protected] with the required documents.

  2. Our support team will respond within 2–3 business days.

  3. Once approved, we will provide a return address and instructions.

  4. Send your return using a traceable shipping carrier.

  5. Email us your return tracking number or a photo of the receipt.

  6. Wait for our confirmation email verifying your return’s eligibility. Refunds will only be processed after confirmation.

Important: Do not return items without prior approval. We are not responsible for unconfirmed or lost return shipments.

RETURN SHIPPING COSTS

Customers are responsible for the return shipping fee. This amount will not be reimbursed.

REFUND TIMELINE

Refunds are typically processed within 2 business days after we receive your return. You’ll receive a confirmation email once the refund is issued. Shipping costs from your original purchase will also be refunded.

If you don’t see your refund:

  1. Check your bank account

  2. Contact your credit card company (it may take 10–15 days to post the refund depending on their policies)

Still no refund? Contact us immediately at [email protected]. We’ll respond within 2–3 business days.

IMPORTANT NOTES

  • Returns are accepted within 30 days of delivery. After this period, no refunds will be issued.

  • Return shipping costs are the customer’s responsibility.

  • We are not liable for lost or damaged return packages.

  • Always contact our support team before initiating a return. Uncoordinated returns may be ineligible for a refund.